Our Frameworks

We want to help to you to be the best that you can be – our frameworks outline how we support each other to continually improve and provide the best possible service to our customers.

Our Behaviour Framework

We own it and get it done.

We do what we say we are going to do. We keep our fingers on the pulse and make things happen.

We’re in it together.

This is a team game. The biggest enabler to our business succeeding is us working together as one cohesive team.

We’re all in for the customer.

There must be a better way. We challenge ourselves constantly to give our customers the best possible service.

We deliver great results.

Unrelenting tenacity pushes us to break new boundaries – again and again.

Our CX Statement of Intent

Be easy to do business with.

Provide security and peace of mind.

Help customers make better financial decisions.

Act with empathy and understanding.

We deliver great results.